FAQ
Common questions about the company and all the answers you need to get started discovering new fragrances.
Our Offer.
We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.
By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.
They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.
This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.
None of our products are tested on animals. We
are PETA certified – https://crueltyfree.peta.org/company/dossier/.
In order to reduce our use of plastic, we no longer include a sample with our perfumes. Rest assured, all Dossier orders are always risk-free. Simply test out the full-size bottle and if you don’t love it, send it back and we’ll refund you just as we’ve always done.
You pay your perfumes upfront. You also get free shipping for 3 products or more. We will ship you the 50ml bottles with or without a sample.
As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.
Returns are always free. You can return any perfume you don’t like within 30 days after shipping and we will refund you the full price.
Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.
You can receive a refund for the Dossier Protection fee if your package has not yet been shipped. However, please note that once your package has been shipped, the protection fee becomes non-refundable.
If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service team at help@dossier.co.
Returns.
Returns are always free*. You can return any items that you don’t like within 30 days of delivery and we will refund you the full price. Nevertheless, we don’t refund the shipping costs (if you order less than 3 products, otherwise it’s free).
If you want to return or exchange your item/s, you can download your free return label here , or you can either send us an email at help@dossier.co, or you can write us on Facebook/Instagram.
If you’d like to return or exchange your item/s, we can only process this request once. So, you can return as many items as you’d like, but they must be sent in the same return package (under one return label).
Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).
IMPORTANT: We have made an update to our return procedure and now it is possible to exchange a product with a more expensive, or with a cheaper one.
Additional notes regarding perfumes
Keep in mind, you are always welcome to test out all of our fragrances, risk-free. This means you can open our full-size bottle, give it a test, and if you don’t like it, simply ship it back to us.
As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.
Additional notes regarding candles
A candle is not eligible for return/exchange if it was lit (otherwise the return label will be denied) and a photo of the candle will be required.
All returned orders will be sent directly to the following charity: Give Back Box.
Rather than discard barely-used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers. Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)
Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.
* This excludes the Advent Calendar, candles once lit, and room diffusers after use.
First of all, you need to send the product back to us within 30 days of shipping. We will use the shipping date on the tracking code as the starting date for those 30 days. After this time, no returns will be accepted and we will not be able to refund you.
You have 2 options:
– you can start the return process
– you can send an email to help@dossier.co so that we can help you out.
If you want to exchange your item/s, you can download your free return label here, you can either send us an email at help@dossier.co, or you can write us on Facebook/Instagram.
We can only process this request once. So, you can exchange as many items as you’d like, but they must be sent in the same return package (under one return label). Please note that a picture of the item is required for a return to be authorized (this step is included in the return request procedure).
IMPORTANT: We have made an update to our return procedure and now it is possible to exchange a product with a more expensive, or with a cheaper one.
The exchange process is a one-time event and the exchange can not be returned.
We have great news for you! We’ve integrated Dossier Protection —a package protection solution—to give our customers the best possible delivery experience.
We do hope that never happens to you, but to be sure and stress-free, you can now protect your order against loss, damage, or theft that may occur during shipping by adding Dossier Protection at checkout.
If you add Dossier Protection to your order (with just a simple click at checkout), you can easily file an issue for a lost, stolen, or damaged package. The process is simple: you can report the issue at help@dossier.co, and we will work with you to ensure you get the resolution you prefer: reorder or refund within 1-2 business days.
If your package is marked as delivered (stolen): you can file a claim with us that can be approved no earlier than 3 days and no later than 15 days from when it was marked delivered.
If your package is damaged: you can file a claim with us for damaged items, attaching photos of the package and item. You need to do that no later than 15 days from when the package was marked delivered.
If the package is lost: you can file a claim with us for a lost package that can be approved no earlier than 7 days and no later than 40 days from the last update.
For more information, please refer to the section “Dossier Protection – protect your order.”
If you decide not to add Dossier Protection:
If something happens with the package, please get in touch with us at help@dossier.co, and we will work together to find a possible solution.
If you believe your package is lost, you need to file a report within 15-30 days of the tracking update if you’re in the US. If you received a delivery confirmation but didn’t actually receive the package, you have 5-10 days from the delivery date to file an issue. For damaged items, you have 7 days from the delivery date to report the issue.
*In the improbable case you received a damaged/broken bottle when contacting us, photos of the damaged items received are mandatory. A photo must have the perfume bottle’s name tag and spray nozzle visible.
If the address provided at the time of ordering is inaccurate or incomplete, Dossier Protection will not cover the package. We highly advise customers to double-check their shipping information before placing an order to ensure timely and safe delivery of their package
Absolutely! All orders from Dossier can be returned regardless if there is a sample or not. If you didn’t receive a sample, try out the full-size bottle. If you don’t love it, ship it back to us for a full refund.
We are currently making the transition to eliminate our 2ml sample to provide a more environmentally friendly ordering process (less packaging and plastic consumption). This means, eventually, no Dossier order will include a 2ml sample. Please bear with us as we transition our production process.
The amount of points you earn per $1 USD varies depending on your current tier details on our Dossier Club page.
You can redeem points starting at 1,000 points for $10 off a future purchase.
We create blends inspired by brand fragrances, upholding the same high quality standards, in order to bring our customers an affordable alternative to their favorite designer perfumes. We are in no way affiliated with the mentioned brands.
By eliminating unnecessary packaging, advertising and prestige pricing that designer brands do, we managed to focus all our efforts on the quality of the fragrance and on delivering the exact same luxury scent, for a fraction of the price. For more information about our pricing check the transparent pricing section.
They are designed to be very long lasting, just like designer fragrances, in some cases even longer, depending on the composition.
This depends only on your usage habits. On average a 50ml bottle, used one time a day, lasts about 2 to 3 months.
None of our products are tested on animals. We
are PETA certified – https://crueltyfree.peta.org/company/dossier/.
In order to reduce our use of plastic, we no longer include a sample with our perfumes. Rest assured, all Dossier orders are always risk-free. Simply test out the full-size bottle and if you don’t love it, send it back and we’ll refund you just as we’ve always done.
You pay your perfumes upfront. You also get free shipping for 3 products or more. We will ship you the 50ml bottles with or without a sample.
As we phase out our 2ml samples, you may find some orders come with a sample and some don’t. Regardless of whether you receive a sample or not, you are welcome to test the full-size bottle and return it if you don’t love the scent.
Returns are always free. You can return any perfume you don’t like within 30 days after shipping and we will refund you the full price.
Also, please note that shipping costs are not included in the refund if you ordered less than 3 items.
You can receive a refund for the Dossier Protection fee if your package has not yet been shipped. However, please note that once your package has been shipped, the protection fee becomes non-refundable.
If your order contains a pre-order product, please note that we will hold the ENTIRE ORDER until the pre-order item is available to ship. Payments for orders containing a pre-order item will be charged at the time of placement. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service team at help@dossier.co.
Perfumes.
Layering fragrances means wearing more than one fragrance at a time to create a unique personalized scent. You can experiment any way you want with your favorite scents, for more information and tips regarding this technique please refer to our Blog section.
It is recommended to keep perfumes away from direct heat or light and avoid subjecting them to drastic changes in temperature.
Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types.
The concentration by percent/volume of perfume oil is as follows:
– Eau de Parfum (EdP), Parfum de Toilette (PdT): 10 – 20% (typical ~15%) aromatic compounds. Sometimes listed as “eau de perfume” or “millésime”.
– Eau de Toilette (EdT): 5 – 15% (typical ~10%) aromatic compounds.
We recommend applying your perfume on pulse points (neck, wrists, behind ears etc) or simply spritz in the air and walk through so that the scent can envelop you. For more tips and tricks and application methods you can check our Blog section.
Diffusion refers to the way a perfume applied on your skin reaches the ones around you. A good perfume diffusion is neither distracting or overwhelming, for more information check out the related articles on our Blog section.
It’s a normal phenomena called nose fatigue, where the nose desensitizes itself when it gets used to the scent. Even though you can’t feel it, others around you still can, so go easy on reapplying the scent.
We’ve got people who love chatting about all things fragrance related, email us at help@dossier.co to get a quick, personal reply. Don’t worry—we check it constantly.